L2 Service desk technician with Dutch & English in Timișoara at HELPLINE

Date Posted: 9/3/2020

Job Snapshot

  • Employee Type:
    permanent contract
  • Location:
    Timișoara
  • Date Posted:
    9/3/2020

Job Description

 HELPLINE supports the companies’ digital transformation by combining the unique know-how of its teams with the most relevant technologies. Because the future of companies is closely linked to the success of its employees, HELPLINE supports 1,200,000 users for more than 200 companies. With 9 sites in Europe (Angers, Frankfurt, Hamburg, Lille, Lyon, Nantes, Paris, Tunis and Timişoara) HELPLINE has a sustained growth and a turnover of 165 M€ in 2018.

Diversity is part of the company's DNA and developing the skills of its 2,800 employees is at the heart of HELPLINE management. Join and grow with HELPLINE!

All HELPLINE news on www.helpline.fr and on social networks.

Choose a job that makes sense among our current opportunities.

Multi-tasking may be a challenge for some, but if it's your kind of challenge, this job may be perfect for you. As a Service desk technician you'll be a problem-solver, device & software technician and more-all while being positive and professional.

And you'll also be a hero when you solve our customer's challenges.

 

Responsibilities:

- Provide second line IT technical support (windows, office) with accurate and creative solutions to customer problems which can be handled remotely and for business application support.

- Research, resolve, and respond to complex issues (office, windows, outlook, internet...) received via telephone calls from customers as well as issues escalated by the 1st line support

- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction

- Demonstrate excellent customer service at all times

- Remote software installation via SCCM

- Rights attribution by using Active Directory

- Technical support for Windows, android, IOS, printers

- Support for Citrix , different applications specific for the client

 

What we offer:

Central building offices with excellent view on the city, top facilities and equipment

Competitive salary, performance bonus, meal tickets and gift vouchers

Training opportunities

Regina Maria  medical package

Extra vacation days

Massage at the office day

Fruits on the house

Relocation package

 

Job Requirements

Essential experience/skills

Knowledge in at least one of domains such as electronic messaging, data bases, storage, security, redundancies, virtualization

Knowledge of one or more specific technical fields among : PCs, Active Directory, networks, Windows, remote control tools, Level 2 office applications, electronic messaging, printers, Internet use and connection, VPN, telephony.

Spoken languages: Dutch & English

Previous service desk or customer care experience,

Aptitude for providing positive customer service,

Agreeability,

Analytical skills,

Accountability,

Listening skills,

Team player,

Questioning skills.