Service Desk Agent in Timișoara at HELPLINE

Date Posted: 6/12/2020

Job Snapshot

  • Employee Type:
    CDI
  • Location:
    Timișoara
  • Date Posted:
    6/12/2020

Job Description

HELPLINE accompagne la transformation digitale des entreprises en combinant le savoir-faire unique de ses équipes aux technologies les plus pertinentes. Parce que l'avenir des entreprises est étroitement lié aux succès de ses collaborateurs, HELPLINE prend en charge 1 200 000 utilisateurs pour plus de 200 entreprises.

Avec 10 sites en Europe (Aix, Angers, Francfort, Hambourg, Lille, Lyon, Nantes, Nanterre, Tunis et Timișoara) HELPLINE affiche une croissance soutenue et un chiffre d’affaires de 162 M€ en 2019.

La diversité fait partie de l’ADN de l’entreprise et développer les compétences de ses 2700 collaborateurs est au cœur du management HELPLINE. Rejoignez et grandissez avec HELPLINE !

Toute l’actualité de HELPLINE sur www.helpline.fr et sur les réseaux sociaux.

Donnez du sens à votre job et découvrez l’opportunité qui vous convient.

HELPLINE supports the companies’ digital transformation by combining the unique know-how of its teams with the most relevant technologies. Because the future of companies is closely linked to the success of its employees, HELPLINE supports 1,200,000 users for more than 200 companies. With 9 sites in Europe (Angers, Frankfurt, Hamburg, Lille, Lyon, Nantes, Paris, Tunis and Timişoara) HELPLINE has a sustained growth and a turnover of 165 M€ in 2018.

Diversity is part of the company's DNA and developing the skills of its 2,800 employees is at the heart of HELPLINE management. Join and grow with HELPLINE!

All HELPLINE news on www.helpline.fr and on social networks.

Choose a job that makes sense among our current opportunities.

Main activities :

- Provide first line support with accurate and creative solutions to customer problems

- Research, resolve, and respond to general issues received via phone calls and e-mails from customers

- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction

- Demonstrate excellent customer service at all times

Job Requirements

Spoken languages: fluent in English.

Previous customer care experience.

Customer orientation , analytical skills and team spirit.

Availabilty to work in day shifts

 

What we offer:

Financial package: salary, meal tickets, 

Regina Maria medical insurance

2 weeks training

Central building offices

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