Service desk technician L1 (English ) in Timișoara at HELPLINE

Date Posted: 12/6/2019

Job Snapshot

  • Employee Type:
    permanent contract
  • Location:
  • Date Posted:

Job Description

 HELPLINE supports the companies’ digital transformation by combining the unique know-how of its teams with the most relevant technologies. Because the future of companies is closely linked to the success of its employees, HELPLINE supports 1,200,000 users for more than 200 companies. With 9 sites in Europe (Angers, Frankfurt, Hamburg, Lille, Lyon, Nantes, Paris, Tunis and Timişoara) HELPLINE has a sustained growth and a turnover of 165 M€ in 2018.

Diversity is part of the company's DNA and developing the skills of its 2,800 employees is at the heart of HELPLINE management. Join and grow with HELPLINE!

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Choose a job that makes sense among our current opportunities.

We want you in our team! If you'd like to be part of an international team, we need you!


Your responsibilities will be:


-1st level IT support for our Client employees

-Classic Hardware (PC, monitors, printers)

-Specific Hardware (cash tills, card printers)

-Office tools and apps (OS W7, Open office, Gmail)

-Networking (Lan, Wan)

-Local applications (

-Identifying, handling and solving the requests

-Identifying and escalation of Massive Incidents

-Backlog follow-up

- Demonstrate excellent customer service at all times


What we offer:

Central building offices with excellent view on the city, top facilities and equipment

Competitive salary, performance bonus, meal tickets and gift vouchers

Training opportunities

Regina Maria medical package

Extra vacation days

Massage at the office day

Fruits on the house

Relocation package

Job Requirements

Spoken languages: fluent English.
Previous service desk and customer care experience.
Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
Availability to work in day shifts