Service desk technician L1 with English, Romanian & French in Timișoara at HELPLINE

Date Posted: 7/17/2020

Job Snapshot

  • Employee Type:
    permanent contract
  • Location:
  • Date Posted:

Job Description

 HELPLINE supports the companies’ digital transformation by combining the unique know-how of its teams with the most relevant technologies. Because the future of companies is closely linked to the success of its employees, HELPLINE supports 1,200,000 users for more than 200 companies. With 9 sites in Europe (Angers, Frankfurt, Hamburg, Lille, Lyon, Nantes, Paris, Tunis and Timişoara) HELPLINE has a sustained growth and a turnover of 165 M€ in 2018.

Diversity is part of the company's DNA and developing the skills of its 2,800 employees is at the heart of HELPLINE management. Join and grow with HELPLINE!

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Choose a job that makes sense among our current opportunities.

Your responsibilities will be:


-1st level IT support for our Client employees

-Classic Hardware (PC, monitors, printers)

-Specific Hardware 

-Office tools and apps 

-Networking (Lan, Wan)

-Local applications 

-Identifying, handling and solving the requests

-Identifying and escalating of Massive Incidents

-Backlog follow-up

- Demonstrate excellent customer service skills at all times


What we offer:

Central building offices with excellent view on the city, top facilities and equipment

Competitive salary, performance bonus, meal tickets and gift vouchers

Training opportunities

Regina Maria  medical package

Extra vacation days

"Massage at the office" day

"Fruits on the house" day

Relocation package

Job Requirements

Spoken languages: fluent English and Romanian and medium French.
Previous service desk and customer care experience would be an advantage.
Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
Availability to work in day shifts.