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Job Description
HELPLINE supports the companies’ digital transformation by combining the unique know-how of its teams with the most relevant technologies. Because the future of companies is closely linked to the success of its employees, HELPLINE supports 1,200,000 users for more than 200 companies. With 9 sites in Europe (Angers, Frankfurt, Hamburg, Lille, Lyon, Nantes, Paris, Tunis and Timişoara) HELPLINE has a sustained growth and a turnover of 165 M€ in 2018.
Diversity is part of the company's DNA and developing the skills of its 2,800 employees is at the heart of HELPLINE management. Join and grow with HELPLINE!
All HELPLINE news on www.helpline.fr and on social networks.
Choose a job that makes sense among our current opportunities.
We want you in our team! If you'd like to be part of an international team, we need you!
Your responsibilities will be:
-1st level IT support for our Client employees
-Classic Hardware (PC, monitors, printers)
-Specific Hardware (cash tills, card printers)
-Office tools and apps (OS W7, Open office, Gmail)
-Networking (Lan, Wan)
-Local applications (stores.com)
-Identifying, handling and solving the requests
-Identifying and escalating of Massive Incidents
-Backlog follow-up
- Demonstrate excellent customer service skills at all times
What we offer:
Central building offices with excellent view on the city, top facilities and equipment
Competitive salary, performance bonus, meal tickets and gift vouchers
Training opportunities
Regina Maria medical package
Extra vacation days
"Massage at the office" day
"Fruits on the house" day
Relocation package
Job Requirements
Spoken languages: fluent Italian and medium English.
Previous service desk and customer care experience would be an advantage.
Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
Availability to work in day shifts & week-ends.