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Service desk technician L1 with Russian & English in Timișoara at HELPLINE

Date Posted: 12/9/2018

Job Snapshot

  • Employee Type:
    permanent contract
  • Location:
    Timișoara
  • Date Posted:
    12/9/2018

Job Description

We want you in our team! If you'd like to be part of an international team, we need you!

 

Your responsibilities will be:

 

-1st level IT support for our Client employees

-Classic Hardware (PC, monitors, printers)

-Specific Hardware (cash tills, card printers)

-Office tools and apps (OS W7, Open office, Gmail)

-Networking (Lan, Wan)

-Local applications (stores.com)

-Identifying, handling and solving the requests

-Identifying and escalation of Massive Incidents

-Backlog follow-up

- Demonstrate excellent customer service at all times

 

What we offer:

Permanent contract

Central building offices with excellent view on the city, top facilities and equipment

Competitive salary

Performance bonus

Meal tickets and gift vouchers

Night shift bonus

Taxi ticket for night shift

Training opportunities

Regina Maria  medical package

Copayment 7Card

Extra vacation days

Massage at the office day

Fruits on the house

Relocation package

Job Requirements

Spoken languages: upper intermediate Russian and English.
Previous service desk and customer care experience.
Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
Availability to work in day shifts