Service desk technician L2 with French& English h/f in Timișoara at HELPLINE

Date Posted: 5/15/2020

Job Snapshot

  • Employee Type:
    permanent contract
  • Location:
  • Date Posted:

Job Description

 HELPLINE supports the companies’ digital transformation by combining the unique know-how of its teams with the most relevant technologies. Because the future of companies is closely linked to the success of its employees, HELPLINE supports 1,200,000 users for more than 200 companies. With 9 sites in Europe (Angers, Frankfurt, Hamburg, Lille, Lyon, Nantes, Paris, Tunis and Timişoara) HELPLINE has a sustained growth and a turnover of 165 M€ in 2018.

Diversity is part of the company's DNA and developing the skills of its 2,800 employees is at the heart of HELPLINE management. Join and grow with HELPLINE!

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Choose a job that makes sense among our current opportunities.

We want you in our team! If you'd like to be part of an international team, we need you!


Your responsibilities will be:

-2nd level IT support for our client employees by providing support to end-users and will interface with a L1 service desk team to achieve deliverables supporting the end-users

-Classic Hardware support (laptops,  printers and accesories)

-Specific Software, (OS W7/W10, Exchange 365, Active Directory, SharePoint, etc)

-Networking (fixed and WiFi)

-Identifying, handling and solving the requests

-Identifying and escalating of Incidents to the right departments


What we offer:

Central building offices with excellent view on the city, top facilities and equipment

Competitive salary, performance bonus, meal tickets and gift vouchers

Training opportunities

Regina Maria  medical package

Extra vacation days

"Massage at the office" day

"Fruits on the house" day

Relocation package

Job Requirements

Spoken languages: fluent French and medium English.
Previous service desk/onsite support/technical background and customer care experience would be an advantage and general knowledge of computer terminology.
Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.

Energetic, enthusiastic, highly motivated and organized individual. A strong emphasis is placed on providing a timely resolution to support requests.
Availability to work in day shifts & week-ends