Service desk technician L2 with French& English h/f - Timișoara - HELPLINE

Publiée le: 8/4/2020

Résumé de l'offre

  • Type de contrat:
    permanent contract
  • Publiée le:

Description de l'offre

 HELPLINE supports the companies’ digital transformation by combining the unique know-how of its teams with the most relevant technologies. Because the future of companies is closely linked to the success of its employees, HELPLINE supports 1,200,000 users for more than 200 companies. With 9 sites in Europe (Angers, Frankfurt, Hamburg, Lille, Lyon, Nantes, Paris, Tunis and Timişoara) HELPLINE has a sustained growth and a turnover of 165 M€ in 2018.

Diversity is part of the company's DNA and developing the skills of its 2,800 employees is at the heart of HELPLINE management. Join and grow with HELPLINE!

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Responsibilities :

  • 2nd level IT support for our client employees by providing support to end-users and will interface with a L1 service desk team to achieve deliverables supporting the end-users (90% back office activity and 10% to support L1 in case of peak of activity)
  • Provide detailed and precise information to support teams and to L1 team
  • Identifying, handling and solving the requests
  • Conduct diagnosis and solve or escalate incidents to the right departments
  • Monitor servers and services, Managing alerts : Promptly apply documented fix or escalate to dedicated support team
  • Specific Software, (OS W10, Office 365, Active Directory, Software Center, Teams, Citrix, …)
  • Mobility (iPhone and iPad troubleshooting)
  • Networking (LAN, WiFi and VPN)

Profil requis

Requirements :

  • Spoken languages: FR B2 and EN B2
  • Previous service desk, onsite support and/or customer care experience
  • Technical Background and general knowledge of computer terminology
  • Analytical skills, providing positive customer service, interpersonal skills, listening skills, and team spirit
  • Energetic, enthusiastic, highly motivated and organized individual
  • A strong emphasis is placed on providing a timely resolution to support requests.
  • Availability to work in day shifts : 9h-18h / 11h-20h