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Delivery Manager in Timișoara at HELPLINE

Date Posted: 4/9/2019

Job Snapshot

  • Employee Type:
    permanent contract
  • Location:
    Timișoara
  • Date Posted:
    4/9/2019

Job Description

Main tasks:

  • Leading and managing the production of one or more teams, over a one or more client accounts, on single or multiple geographic sites.
  • Ensuring the achievement of production objectives  
  • Taking charge of and relaying the Human Resources policy
  • Developing the relationship with the client

Main activities:

  • Track and steer the contract’s operational conditions.
  • Define the needs and organize the resources of the production device, according to the commercial contract needs.
  • Organize and update processes and shared rules.
  • Establish, follow up and analyze key performance indicators. Implement action plans.
  • Propose continuous improvement and quality of service solutions.
  • Prepare and chair steering committees with the client representatives.

Job Requirements

• The ideal candidate will have at least 3 years of prior management in an IT support (office/retail) environment and related experience 

• Demonstrated leading customer relationships, oral and written communication skills including the ability to influence other levels of management are required.
• Thorough knowledge of support policies and ITIL practices, solid understanding of general business management highly desired
• Ability to communicate and interact well with internal and external partners and with stakeholders.
• Demonstrated ability to handle sensitive situations, ability to lead proven organizational and planning skills required
• Fluent English and French required.

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