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Service desk technician L1 with Italian & English in Timișoara at HELPLINE

Date Posted: 10/9/2018

Job Snapshot

  • Employee Type:
    CDI
  • Location:
    Timișoara
  • Date Posted:
    10/9/2018

Job Description

- Provide first line IT technical support (windows, office) with accurate and creative solutions to customer problems
- Research, resolve, and respond to general issues (office, windows, outlook, internet...) received via telephone calls and e-mails from different kinds of customers
- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction
- Demonstrate excellent customer service at all times 

 

What we offer:

Permanent contract

Central building offices with excellent view on the city, top facilities and equipment

Competitive salary

Performance bonus

Meal tickets and gift vouchers

Night shift bonus

Taxi ticket for night shift

Training opportunities

Regina Maria  medical package

Copayment 7Card

Extra vacation days

Massage at the office day

Fruits on the house

Relocation package

 

What about choosing much more than a job ?

 

#AJobThatMakesSense

Job Requirements

Spoken languages: fluent Italian and English.
Previous service desk and customer care experience.
Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.