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Service desk technician L1 with Italian & English in Timișoara at HELPLINE

Date Posted: 2/15/2018

Job Snapshot

  • Employee Type:
    permanent contract
  • Location:
    Timișoara
  • Date Posted:
    2/15/2018

Job Description

We want you in our team! If you'd like to be part of an international team, we need you!

 

 

Your responsibilities will be:

 

-1st level IT support for our Client employees

-Classic Hardware (PC, monitors, printers)

-Specific Hardware (cash tills, card printers)

-Office tools and apps (OS W7, Open office, Gmail)

-Networking (Lan, Wan)

-Local applications (stores.com)

-Identifying, handling and solving the requests

-Identifying and escalating of Massive Incidents

-Backlog follow-up

- Demonstrate excellent customer service skills at all times

 

What we offer:

Central building offices with excellent view on the city, top facilities and equipment

Competitive salary, performance bonus, meal tickets and gift vouchers

Training opportunities

Regina Maria  medical package

Extra vacation days

"Massage at the office" day

"Fruits on the house" day

Relocation package

Job Requirements

Spoken languages: fluent Italian and medium English.
Previous service desk and customer care experience would be an advantage.
Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
Availability to work in day shifts & week-ends.