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Service desk technician with German & English in Timișoara at HELPLINE

Date Posted: 5/22/2018

Job Snapshot

  • Employee Type:
    permanent contract
  • Location:
    Timișoara
  • Date Posted:
    5/22/2018

Job Description

Multi-tasking may be a challenge for some, but if it's your kind of challenge, this job may be perfect for you. As a Service desk technician you'll be a problem-solver, device & software technician and more-all while being positive and professional.

And you'll also be a hero when you solve our customer's challenges.

 

WHAT OUR HELP DESK TECHNICIAN DOES (among other things):

  • Provides support to end users on a variety of issues including  software , hardware, operating system, and Microsoft Office by responding to calls, emails and personnel requests for technical support
  • Identifies, researches, and resolves technical inquiries by documenting, tracking and monitoring technical issues to ensure a timely resolution for end users
  • Creates and assigns service tickets that are submitted by end users who are experiencing technical difficulties by using helpdesk software
  • Creates, modifies and maintains Active Directory user accounts, Office 365 email accounts and telephone extensions for new users or to make changes to existing accounts
  • Creates ‘How to’ documentation to assist users with basic and/or recurring support issues
  • Assists with special projects as needed

 

What we offer:

Permanent contract

Central building offices with excellent view on the city, top facilities and equipment

Competitive salary

Performance bonus

Meal tickets and gift vouchers

Night shift bonus

Taxi ticket for night shift

Training opportunities

Regina Maria  medical package

Copayment 7Card

Extra vacation days

Massage at the office day

Fruits on the house

Relocation package

Job Requirements

Spoken languages: fluent German and English.
Previous service desk and customer care experience or technically skilled in common computer programs and systems

Experience with diagnosing and resolving technical issues is a plus

Customer oriented, interpersonal skills, listening skills, analytical skills and team spirit.
Availability to work in day shifts.